​

WHERE WE SHIP

Currently, we only ship within the United States.  We do not offer international shipping.

​

WHAT YOU PAY FOR SHIPPING

Currently, all orders ship for a flat rate of $5.99

​

HOW & WHEN WE SHIP

Orders are shipped Monday through Friday via USPS Priority or USPS Ground Advantage, with a tracking number provided for your convenience via email. 

​

Orders to outlying US states or territories (Alaska, Hawaii, Puerto Rico, and the US Virgin Islands) may also be shipped via ground service and may take up to 16 days to deliver.

​

We reserve the right to ship via the most economical option and/or to cancel the order if no economical option is available. 

We reserve the right to combine and ship multiple orders from the same customer in our system.

​

PROCESSING TIMES

Currently, most orders are shipped within 3-4 business days of receipt.

Please understand we are a small business, so there may be times when your order will be delayed in shipping due to personal illness, travel, or other issues. 

​

We cannot guarantee a delivery date on your order and do not offer expedited shipping at this time.

 

TRACKING & QUESTIONS

If you have questions about the status of your order, please check the tracking number first before contacting our customer service. 

Our system sends automated emails with tracking numbers once your order has shipped. Please check your junk mail folder if you do not see the email.

​

If you cannot find your tracking email, please get in touch with me at info@patinaandpaisley to inquire more about your order.

​

PACKAGING

Your orders are carefully packed to help minimize damage during transit. We also strive to use recycled packaging materials, so you may receive a box with markings from other businesses.

​

This helps us lower both costs to you and the impact on the environment.

​

ADD-ONS

Please review your cart carefully before checking out, as we cannot add extra items to your order once it has been completed.

​

ERRORS & INCORRECT ADDRESSES

Please also double-check your shipping address to make sure it is correct. We rely entirely on our customers to enter their addresses correctly, as our system automatically fills in the shipping label with the information they provide.

​

If your order is returned to us due to an incorrect shipping address entered or another issue encountered by the shipping carrier, we will charge a $10 redelivery fee to cover the cost of purchasing a new shipping label for re-shipping your order.

If you do not wish to have your items re-shipped, we will refund your order minus the cost of the original shipping label.

​

ORDER CANCELLATION

If you wish to cancel your order, please contact us at info@patinaandpaisley.com within 24 hours of placing your order.  Beyond this timeframe, we cannot accept cancellations.

​

DAMAGES 

Unfortunately, once a package leaves our store and is with the shipping carrier, Patina and Paisley cannot be responsible for what happens with it and how it is handled. 

We understand that frustrating situations can arise, though, and we will do our best to work with you and resolve the following issues!

On rare occasions, an item may arrive damaged.

If you receive a damaged order, please email info@patinaandpaisley.com to describe your issue.

Most orders will include up to $100 of insurance provided by the carrier (USPS or UPS).  We can help walk you through the process of filing an insurance claim for your damaged item so that you can be reimbursed.

  

Please note that this must be done within 5 days of receiving your order, as there are limitations on filing with the carrier's insurance.

​

LOST / LATE SHIPMENTS 

On even more rare occasions, the carrier may lose a shipment.  If there is no movement on the tracking ID  (via USPS or UPS website) of your shipment after 14 days from purchase, please get in touch with us, and we will help you contact the carrier to locate your shipment. 

We cannot guarantee that a shipment can be found, but we will do our best to assist you. 

​

Please note that sometimes there are issues with the Post Office tracking system. If the tracking shows your package as delivered but you are unable to find it, we cannot take further action until seven business days have passed and the customer has taken steps to locate their shipment.

​

Quite often, boxes are delivered to a neighbor or arrive in 1-2 days. If this happens, please take measures first to check with your local mail carrier or your neighbors.  We highly recommend visiting your local post office with your tracking information within 1-2 days and asking the postal manager to assist in locating your box. You are the best advocate for your shipment!

​

LOCAL PICKUP 

We do offer free local pickup if you are near SWWI. Please select the "Local Pick-Up" option during checkout.

Pickup orders are generally available within 2-3 business days and you will be contacted at the email provided with pickup instructions.

TAXES

All residents of Wisconsin will be charged the local sales tax rate on their orders, per state law.  

Updated 4/29/2025