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We're passionate about giving secondhand items a new life and minimizing waste by avoiding unnecessary packaging.

We also strive to use recycled packaging materials, so you may receive a previously used box or container.​

This helps us lower both costs to you and the impact on the environment.

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Local Pickup and Local Delivery

In addition to our online market, Patina and Paisley has a booth in a local mall. You will notice on the website we have furniture and some other items listed with a banner ribbon stating the item is for Local Pickup or Local Delivery only. At this time we are not shipping those items.

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We do offer free local pickup and limited local delivery if you are in the SWWI area, near zip code 54614.

Please select the "Local Pick-Up" option during checkout.

Pickup orders are generally available within 2-3 business days and you will be contacted at your email with pickup instructions.

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Where We Ship

We currently ship only within the United States. 

We do not offer international shipping.

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Shipping Rates

• We use USPS Commercial to provide the best rates possible for you.

• Shipping is calculated based on your order total.

• We offer Standard and Expedited Shipping to fit your needs.

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Standard Shipping Rates

3-7 Business Days
 

• Orders under $20.99: $5 shipping

• Orders $20.99–$100.99: $10 shipping

• Orders $100.99–$300.99: $15 shipping

• Orders over $300: Free shipping

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Expedited Shipping Rates

1-2 Business Days

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• Orders under $20.99: $15 shipping

• Orders $20.99–$100.99: $30 shipping

• Orders $100.99–$300.99: $45 shipping

• Orders over $300: $100 shipping

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Holiday Shipping

During peak holiday season, shipping times may be extended. We recommend ordering early to ensure timely delivery!

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Large or Bulky Items
Some of our items (like wall art, large decor, or heavy bundles) may require additional shipping fees based on your location.

If your order includes a large or bulky item, we’ll send you a custom shipping quote before processing your order.

You can also contact us for a quote ahead of time!

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Processing Time

• Most orders ship within 1–3 business days.

• Large or custom items may take 3–5 business days to prepare.​

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Tracking & Updates
Once your order ships, you’ll receive a tracking number via email.

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Shipping to PO Boxes
We can ship to PO boxes, but please note:

• Large/bulky items cannot be shipped to PO boxes.

• If your order includes a large item, we’ll contact you to confirm an alternative address.

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Tracking and Questions

If you have questions about the status of your order, please check the tracking number first before contacting us.

Our system sends automated emails with tracking numbers once your order has shipped.  

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If you cannot find your tracking email, please get in touch with us at info@patinaandpaisley   to inquire more about your order.

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Add-ons

Please review your cart carefully before checkout. Due to our small team, we cannot add extra items to orders after they've been processed.

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Errors and Incorrect Addresses​

If your order is returned to us due to an incorrect shipping address entered or another issue encountered by the shipping carrier, we will charge a $10 redelivery fee to cover the cost of purchasing a new shipping label for re-shipping your order.

If you do not wish to have your items re-shipped, we will refund your order minus the cost of the original shipping label.

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Order Cancellation

If you wish to cancel your order, please contact us at info@patinaandpaisley.com within 24 hours of placing your order.  Beyond this timeframe, we do not accept cancellations.

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The Unexpected

Once a package leaves us and is with the shipping carrier, Patina and Paisley cannot be responsible for what happens with it and how it is handled. 

We understand that frustrating situations can arise, though, and we will do our best to work with you and resolve the following issues!

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Damages

On rare occasions, an item may arrive damaged.

• If you receive a damaged order, please email info@patinaandpaisley.com to describe your issue.

• Most orders will include up to $100 of insurance provided by the carrier. 

• We can help walk you through the process of filing an insurance claim for your damaged item so that you can be reimbursed.

  

Please note that this must be done within 5 days of receiving your order, as there are limitations on filing with the carrier's insurance.

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Lost/Late Shipments

On even more rare occasions, the carrier may lose a shipment. 

• If there is no movement on the tracking ID of your shipment after 14 days from purchase, please get in touch with us, and we will help you contact the carrier to locate your shipment. 

We cannot guarantee that a shipment can be found, but we will do our best to assist you. 

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Please note that sometimes there are issues with the Post Office tracking system.

• If the tracking shows your package as delivered but you are unable to find it, we cannot take further action until seven business days have passed and the customer has taken steps to locate their shipment.

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Quite often, boxes are delivered to a neighbor or arrive in 1-2 days.

• If this happens, please take measures first to check with your local mail carrier or your neighbors. 

We highly recommend visiting your local post office with your tracking information within 1-2 days and asking the postal manager to assist in locating your box. 

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Taxes

All residents of Wisconsin will be charged the local sales tax rate on their orders, per state law.

 

Updated 08/20/2026